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Why Killing Repetition Is A Good Thing
Monotonous and High Cost: The Worst Combination
Businesses often find that the majority of questions from customers revolve around the same issues. Some estimates say this may be as high as 60 to 70% of questions. Companies spend time answering these questions again and again, while employees get tired of fielding the same issues. This is as bad as it gets!
Answer a question only once!
Smart query technology eliminates the need for repetitive answering of questions. It makes sure that the “history” of questions is utilized well by adding these on to the Q&A database. This not only saves the customer time, but also saves the business a lot of money. After all, every personal interaction with the customer costs money!
But, don’t customers like a personal touch?
Sure they do, but not all the time. Customers are busy people – they don’t have a lot of time to spend chatting with CSRs. While businesses need to stay in touch with their customers at a personal level, once a question has been solved or answered there is no need to answer it again another time. When customers really have a very specific or unique problem, the business must ensure that there is a CSR available.
The One-To-Many Customer Service Model: Leverage Your Time and Experience
If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.
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Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!
Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]
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Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service
It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]
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Generating Qualified Leads and Sales Through Your Online Customer Service
Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]
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