The Buzz

Why is it that some small businesses can grow into huge companies and other stay well… small? What is the secret that innovative companies sprinting to the top of their market all seem to know?

Did you know that the turnover rate for a dedicated customer service agent is around 30% and experts in the industry all agree that this number will only increase in the coming years. While there are many factors why this field has such a high turn overate, the top reason by far is simply that […]

Providing great customer service is critical when it comes to customer retention. People only want to do business with people they like and trust and one of the best ways you can achieve that is by providing great customer service and by being available to them on-demand whenever they need help.

So how does online customer service affect your sales? Every day people visit your website to see what you have to offer and many of them have questions regarding your products or services. These are often really simple questions and many of them are actually the same questions or very similar.

Brand awareness, is one area, that’s wildly overlooked by many small businesses. Even if you operate in a niche market, in order to grow and expand you need to build some type of brand. Especially when it comes to the internet, as a business, your brand is paramount and you do need to pay attention […]

The fact of the matter is if you’re not providing great online support to your customers and prospects you’re losing business! See every day thousands of prospects visit your website to see what you have to offer. Many of these visitors have questions regarding your products or services. With constant exposure to the world, incoming […]

Your website is your storefront to the world, it is open 24/7 and it represents who you are. Providing great online customer service is important! ResponseQue is a simple web app that installs on your website and can literally change the way you do business and give you the flexibility to offer online customer service […]

Did you know that if you’re not providing your online customers and prospects with an online customer service option on your website you’re leaving money on the table? I’m not talking about a 1-800 number, email support, or even an elaborate knowledge base system. (Actually most of those options do more harm than good… when […]

Every business owner has a customer service nightmare story to tell. Usually it has to do with not having enough time to answer questions from your customers and prospects. But it is not just customer messages that’s the problem. It’s the spam, junk messages, auto replies and frequently asked questions that are killing your productivity […]

So your looking for a good live chat software for your website and business? Up until now you have probably thought that live chat is the only customer service solution out there. While live chat software has been around forever and has been widely accepted as the “norm”, new technology has emerged that literally blows […]

Have you ever wanted to add customer service to your website, but were afraid you’ll get swamped with junk messages, bogged down by spam and overwhelmed by redundant questions? Not having an online customer service solution in place is hurting your ability to grow your business online. See, it use to be that if you […]

There are five main important questions that you should consider before choosing a customer service software for your online business. Let’s briefly walk through them.