ResponseQue is live customer support software for your website that you can train to answer questions on your behalf. It is simple to implement on every page of your website and is easy as pie to use.
Setup Ease:
ResponseQue is very simple to use and easy to set up. The website has multiple step by step tutorial videos that walk you though the set up process and has live support for any questions that you may have about your software use.You can literally add customer support to every page of your website in less then 15 seconds. Even if you have more then one website, it doesn’t matter, ResponseQue™ will work across multiple domains (at no additional charge).
Ease of Use:
ResponseQue has included only the features and options that are absolutely essential to great customer support and packaged it into a simple intuitive interface. Basically, everything you need and nothing you don’t! ResponseQue is also hosted on a secure, reliable, managed network. This means no confusing installs and no need to maintain your own server.
Monitoring Capabilities:
With ResponseQue you can track a question back to the specific page it was asked from. This provides you with context, and this is paramount in providing your customers with quick accurate answers. It also gives you a data reference to help you plan strategic adjustments and future updates to your pages.
Generate organized site maps of your website(s) and easily drag and drop links from your custom directories into your messages for quick reference. This feature is extremely effective when you want to direct customers to a specific page in answering their question.
ResponseQue offers a real-time, spam free, email notification option and the system will automatically notify you of any new unique questions that come in.
Your customers can rate each interaction and provide you with valuable feedback for you to review.
Feature Set:
What sets ResponseQue™ apart from all other online customer support software, is it’s ability to be trained. You can literally teach the software to answer questions automatically on your behalf, much like how you would train an employee.
When a question comes into the system that is not unique, but is similar to other questions in the system, ResponseQue™ will display the similar Q&A matches to you. As you type in your answer the system will filter the suggestions down in real-time, refining the results based off of your input.
ResponseQue uses active feeds to easily create FAQ pages, or use them to dynamically feed a knowledge base, or blog. This feature is great for search engine optimization (SEO) because you are indexing questions and answers exactly the way they were entered by your customers.
ResponseQue allows you import and export your data as you please. Use this data to understand your market better, identify weaknesses in your network, create company policy and procedures, or simply to gain new product/ promotional ideas.
Help/Support:
ResponseQue offers multiple tutorial videos regarding the setup and use of its software as well as trained customer support team that stand by ready to assist you with any questions you may have.
Scalability:
ResponseQue has 2 purchase options, ResponseQue, and ResponseQue PRO.
The ResponseQue package includes:
PRO ResponseQue package included:
Summary:
Because ResponseQue™ can be easily implemented on every page of your website your customers will always feel accessible to you. This builds trust with your market and sets your business ahead of the pack and by simply leveraging the power of automation you can easily manage your customer service and allow your business grow. ResponseQue is NOT a traditional help desk, live chat software, or ticketing software, it is so much more. Check it out today.
