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Managing Expansion Cost-Effectively
The CSR team that keeps growing
Mostly, businesses find that as they grow, the number of queries increases exponentially. This means that they have to keep adding customer service representatives. That obviously costs money! Soon enough, the business realizes that there is no end to this. Or, is there?
Limiting Direct Employee Numbers
Since only unique queries get passed on to customer service representatives, businesses can grow without a corresponding rise in customer interactions. With smart query technology, there is no need to have a direct increase in the number of CSRs. Instead, as the Q&A database is automatically enriched over time, it takes the load off CSRs and allows the company to manage its expansion smoothly.
The Implications for Training and Motivation
Currently, the truth is that despite large investments in training, most companies face constant problems with their customer support team, in terms of skills as well as attitude. With smart query technology, CSRs can be a smaller but highly trained and well paid team who are able to offer service of the highest order.
The One-To-Many Customer Service Model: Leverage Your Time and Experience
If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.
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Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!
Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]
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Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service
It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]
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Generating Qualified Leads and Sales Through Your Online Customer Service
Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]
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