In today’s web driven society, business owners know that having a web site and staying active on social media are two vital marketing tactics. What they tend to forget is that this is only half of the equation. Consumers believe everything should be available to them at the click of a button, and that includes customer support. If they can’t receive an immediate answer, they’re off to Google to find another company that will communicate with them faster.
Unfortunately, many small businesses do not have the staff to support an influx of phone calls, e-mails or messages through a live chat system. This is where ResponseQue comes in! This customer service tool will save you time and money, while providing your leads the answers they need.
While most businesses have a ‘Frequently Asked Questions’ page that may not have all the answers customers are looking for, ResponseQue automatically answers the basic questions and learns from your answers as new ones roll in. Each time a new question comes in, the system determines if it can answer based on what it knows about your business, if it can’t answer the question it sends it to the appropriate person on your team.
With ResponseQue, the more you use it, the more it will learn from you! You should take comfort in the fact that this program will not take a wild guess at a potential customer’s question. You train it on exactly how to respond! Each question it can’t answer will come into your message box, where you can select certain options that will help ResponseQue best understand when to refer to this answer.
It gives you options for more specific questions as well. There are options for when a question is asked on a certain product or for questions that pertain to specific person, even for questions that are only valid for a short amount of time.
The entire process of managing communication through ResponseQue is very organized. You can add specific categories of questions and then assign a certain employee to manage each category. It filters out pesky SPAM and most importantly, makes it so you only have to supply one answer for the most popular questions. This will save you loads of time and frustration.
Not only can your customers learn from you, but you can learn from them. It gives you the option to
run analytics and reports on your customer service integration. You can even see what page a customer
is asking a question from! Were you seeing a lot of traffic to a certain product’s page, but not seeing
any purchases being made? You may be able to find out the issue once ResponseQue is placed on that
page.
Think about how many times you weren’t able to immediately respond to a customer, how many leads
have you missed out on? How many people left your site because they weren’t responded to promptly?
There is no denying that any tool that opens the communication line with a potential customer is going
to help your business succeed, especially one that gives you the ability to only have to answer a
question once.
