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How Smart Query Technology Can Help Your Business
When a Standard Customer Support System doesn’t work
Let’s look at the shortcomings of standard customer support systems with an example. On a Thursday, Ms. Williams send in a query using the company website to the manufacturers of the new kitchen tiles that she has purchased. She is planning to install them over the weekend when she has time off from work. But, rarely do companies respond effectively within this short window!
The Difference with Smart Query Technology
With Smart Query Technology, there is no need for Ms. Williams to wait. When her message reaches the system, immediately it realizes that there is no close match answer in the database. The company has a small team of highly trained CSRs only to answer such queries, while routine queries are addressed automatically.
The CSR talks to her immediately and answers her question in detail. All her doubts are addressed.
This is a Resolution!
Ms. Williams gets down to the tiling immediately and finds that the CSR’s answers have helped a great deal. She is only too happy to recommend the company to her friends who are planning to do home-renovation as well.
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