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Conventional systems look cheap, but are they?
Why Companies Don’t Look for Smarter Systems
One of the reasons many businesses go in for e-mail based systems, live chat support orsimply include an FAQ section on their site is that these are easy to implement, and socheap! The initial low cost looks very attractive. But, over time, the cost of such customer service solutions actually piles up.
The need to add CSRs
Customer Service Representatives can only take on so many queries in a given time. As companies grow the volume of questions from customers grows as well. With conventional systems that don’t automate for redundant questions and don’t route based on the nature of query, the company ends up having to add more CSRs to deal with customers. The cost of customer service becomes too high.
The High Cost of Personnel
For most companies in developed economies, hiring more workers isn’t cheap. (And outsourcing to cheaper areas brings in its own set of problems). Research shows that on an average, companies incur about $5 to $7 for addressing each customer query by phone or e-mail. Companies should be spending this money only on issues that need personal support rather than routine queries that customers can get automated answers to.
The One-To-Many Customer Service Model: Leverage Your Time and Experience
If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.
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Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!
Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]
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Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service
It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]
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Generating Qualified Leads and Sales Through Your Online Customer Service
Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]
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