< Back
Are Web-Based Systems The Solution?
The Golden Age of the Internet
When the first Internet explosion occurred in the late 1990s, it was tempting for businesses to think of the web as a catch-all medium. It seemed as if there was nothing that the new kid on the block couldn’t do!
With time has come the sobering realization that an effective customer support strategy and implementation is critical, although web-based tools can make a significant difference.
When web-based tools don’t do the trick
Web-based tools work poorly when they are simply tacked on and substituted for an existing inefficient process. While replying to an e-mail make take less time than a phone call with a customer, it makes little sense if the customer service team is over-worked and receives too many queries to handle.
Using the web effectively
Web based tools work well when, like other tools, they are structured around customer needs. A good web-based customer system should not just be a routing tool for messages. It should make effective use of the FAQs section and minimize the work of the CSRs by identifying unique queries which need personal intervention.
The One-To-Many Customer Service Model: Leverage Your Time and Experience
If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.
[Read on...]
Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!
Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]
[Read on...]
Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service
It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]
[Read on...]
Generating Qualified Leads and Sales Through Your Online Customer Service
Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]
[Read on...]
