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Make Your FAQ’s Work For You!
What do your FAQs do?
Chances are you have an FAQ section on your website. What does it really do?
Most companies view FAQs as a stand-alone element on their website. FAQs are rarely updated nor are they usually integrated with customer queries. They can however be used much more effectively.
Make your FAQs dynamic and comprehensive
With technology that captures the responses to unique questions and adds them to the database, the FAQs can be updated easily and more often so that fewer customers need to write in with their questions.
Innovative Smart query software also generates an XML feed that includes questions and answers by category/ sub category and their ratings. The feed can then be sent to a dynamic FAQs page that will display the information by category and allow viewers to look for answers using a search bar.
User-friendly and SEO friendly
Instead of manually updating the FAQs once in a while, dynamic web applications make the FAQs more comprehensive and organized in manner conducive to user search. Having a more comprehensive FAQs page also ensures that your website will be more search engine (or SEO) friendly.
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