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B2B Customers and Standard Procedures
Faster Deadlines, Shorter Fuses
While all consumers increasingly deal with a paucity of time, business to business customers often call for even faster service. They may have little discretion on waiting times and could be ordering the product on behalf of another department that needs it urgently.
Why Standard Procedures Don’t Work
Let’s take the case of an apparel manufacturing company whose buyer has been tasked with finding unusual star-shaped buttons for a particular order. She finds a small manufacturer online and places a query through their web-based system. But, this manufacturer is overwhelmed with routine queries and doesn’t realize that this could lead to a potentially large order.
Corporate Buying and Reputation
With corporate buyers, it is not just about a pleasant customer experience. The buyer faces tremendous pressure internally to get the right product, at the right time and price and to get all issues with the buying process resolved smoothly. When a vendor fails to meet the mark due to poor customer service, it also impacts the buyers reputation in his or her own company
The One-To-Many Customer Service Model: Leverage Your Time and Experience
If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.
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Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!
Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]
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Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service
It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]
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Generating Qualified Leads and Sales Through Your Online Customer Service
Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]
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