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How To Setup Categories In Your ResponseQue System
With ResponseQue categories you can not only organize your Q&A data within your app, but you can also attach pages of your website and specific team members to them to automate question routing to the right team members.
For example: If you create a category called “Sales” you can then assign specific agents (team members) to that category under Mange> Agents and then assign specific pages of your website like your product catalog pages also to that category under Manage> Quick Links. Doing this will configure the system to automatically route unique questions that come through from those product pages directly to your Sales team member’s queue.
How To Integrate Dynamic FAQ Pages Into Your Website
Any category that you setup in the system you can configure to feed a dynamic FAQ (Frequently Asked Questions) page. To do this, simply go to Manage> Categories within your admin console and then click on the FAQ button to the right of the category to generate a code snippet and copy it to memory. […]
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How To Export/Import Data Into The ResponseQue System
You can easily export Q&A, Log and data used to generate Reports by simply clicking the Export option at the top of the data table you are viewing. You can select a few records to only export those, or click the top header checkbox to select all records export. All data is exported in a […]
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How To Edit Your Profile And Setup New User/Agents and Your Entire Team With Access To The System
You can edit your own profile under the Profile section of the admin console and here you can do things like reset your password, change your alias (name that displays on the help widget when you answer questions) and select which categories of questions you would like to see in your message queue. To setup […]
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How To Answer Incoming Questions While At The Same Time Training ResponseQue
ResponseQue is more than just a communication software it is an automation tool. But ResponseQue never guesses the answers to questions, instead you and your team train it how to respond to questions while using the system yourself an here is how you do it… As new questions come into the message queue you can […]
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