Studies show that adding customer service to your website not only boosts sales, it also raises the value of the product or service that you offer.
In other words... people are willing to pay more to you than to your competitors if you simply provide them with a better customer service experience while they shop on your website.
"But I don't have the staff to manage support questions"
So if increasing sales is as easy as adding customer service to your website than why doesn't every business do it?
What holds them back is the fact that small businesses don't have the staff to adequately field incoming questions from their website.
When websites visitors have questions they want answers fast and if you're not there to answer them you've most likely just lost a sale.
See the problem is that most customer service apps out there are designed simply as a communication tool to connect you with your prospects and customers. A communication tool that requires you to answer every question that comes in.
But you shouldn't have to answer every message that comes in!
When you look at the messages from your website how many of them fall into these buckets...
For most businesses the first three of these account for around 81% of all incoming messages. Or in other words... businesses are spending the majority of their time answering sifting through spam,answering the same old questions and going back and forth with the customer trying to clarify their originalmessage.
ResponseQue is the first live chat application that is designed to proactively learn how to properly answer your frequently asked questions on your behalf.
In fact, as much as 81% of your incoming questions over time can be accurately answered by the system automatically.
Both you and your customers benefit from efficient customer support...
You free up time, keep cost down and still offer great online customer service and your customers get quick accurate answers, where and when they need them.
A quick answers can mean the difference between a potential customer leaving your website in frustration, or following through with a purchase.
As you and your team answer questions through ResponseQue, the system learns and indexes responses.
When new questions come in, the system determines which ones it can answer based on what it has learned about your business.
The system automatically answers the questions that it knows the answer to and passes the ones it doesn't know on to you.
The more you use the application the smarter and more helpful it gets.
ResponseQue ensures an accurate answer each and every time because it only uses what it has learned from you and your team to answer a questions. ResponseQue ensures your customers get quick accurate answers where and when they need them without forcing you to maintain and manage a huge customer service team.
They wanted to provide great customer service with just a small staff of three people. Phone support was out of the question, so they explored other ways to accomplish their admirable goal...
They tried email support, an online ticketing systems and live chat, but each of these options just overwhelmed them with too many questions to handle, and their support subsequently suffered.
The problem seemed to be the time it took for them to sift through spam and junk messages and answer frequently asked questions.
This daily battle to keep their inboxes under control ate up so much time that they were unable to respond to clients in a timely manner. They were literally drowning in customer support questions.
Their customers were angry because they didn't get a quick answers, and the team of three were frustrated because they spent their entire day in their inbox trying to gain some headway.
The problem became so bad that they were considering...
In the end ResponseQue was their way to give their customers a great experience, (quick accurate answers when and where they had them) and all with a small team of three.
Whether you have a small business, or manage an giant enterprise
ResponseQue has affordable hosted plans
If you're just the least bit curious of how ResponseQue will work for your business we would like to invite you to take this software for a spin and try it out FREE for 14 days.
Fill out the form below and we'll send you a code that you can use to try ResponseQue for FREE for a full 14 days, no risk, no obligation.
If you're not 100% impressed with the software after the first week just cancel within the 14 day trial period and you will not be charged a dime.
Fill out the form, sign up now and join our band of innovative businesses taking their online customer service to the next level.
